PG&E Corporate Responsibility and Sustainability Report 2017

Health and Wellness

The health and wellness of our employees has a direct connection to their ability to work safely and meet the needs of our customers and communities. That’s why PG&E provides integrated solutions and programs that cover all aspects of employee health and wellness—physical, emotional and financial—as we seek to empower employees to live healthier lives.

Our Approach

Through benchmarking and adopting best practices from companies in similar industries, PG&E is driving a prevention-first approach that aims to improve employee health by identifying and treating issues before they start. We believe in taking a comprehensive approach to wellness that encompasses physical, emotional and financial health—and we are prioritizing preventive efforts in all three areas.

Physical Health

PG&E’s medical plan and benefits provide comprehensive care and service options designed to promote the overall health of our workforce, including several preventive services offered at no cost to our employees. Employees have access to a wide range of options, such as employee health screenings, our tobacco cessation program and team competitions to promote active and healthy lifestyles. In addition, we offer in-person or telephonic health coaching, which provides employees an opportunity to work with a dedicated coach to get personalized support for their health goals.

In PG&E’s efforts to provide accessible, affordable and quality health care, our telemedicine program provides the ability to virtually meet with a doctor anytime, anywhere, using a computer or mobile device or one of our seven on-site telemedicine kiosks. In early 2017, we also opened an on-site medical clinic offering comprehensive primary care medical services, including chiropractic, acupuncture and physical therapy at our San Francisco headquarters.

Our Wellness Ambassadors—employees located throughout our service area—help implement and increase awareness of our wellness programs and services.

For employees in our highest-risk positions, we continue to expand our Industrial Athlete Program, a job-specific set of actions designed to reduce injuries and improve the physical resilience of employees working in physically demanding jobs.

Our 24/7 Nurse Report Line provides immediate access to trained medical professionals able to advise employees on how to care for work-related discomforts or injuries, emphasizing our belief that early assessment and treatment are key to recovering and remaining healthy.

Emotional Health

PG&E’s Employee Assistance Program offers employees options to help them manage life’s demands at work and at home, from confidential counseling to referrals for local legal, financial and other services—whether by telephone, with counselors at their job site or in the communities where they live. We also offer applied behavioral analysis benefits for autism at no charge, with no deductible.

Additionally, our Peer Volunteer Program promotes a culture of openness, acceptance and recovery, with PG&E employees who are in long-term recovery from substance use disorders—or who have lived with a loved one with an alcohol or substance use issue—assisting others who need help. Run in collaboration with union leadership, the program’s network of peers throughout our service area continues to grow as we work to shed the stigma and increase early intervention and treatment related to substance use disorders and other mental health issues.

Financial Health

Financial challenges have the potential to negatively impact one’s health, increase absenteeism and adversely affect on-the-job performance. PG&E provides employees with a wide range of services to help them manage their finances and plan for the future, including free access to a financial advisor, life and accident insurance, and 401(k) and pension retirement plans.

2016 Milestones

Highlights included the following:

  • Expanded our Industrial Athlete Program. We rolled out the program across PG&E’s service area, beginning with those areas showing the greatest need. The program includes a component based on sports medicine principles and led by an on-site prevention specialist, which focuses on early signs and symptoms of musculoskeletal discomfort, observing work tasks and teaching employees how to avoid aggravating symptoms. Early intervention can stop symptoms from worsening—and even reverse them—helping to shorten periods of discomfort and limitation.
  • Expanded an on-site telemedicine kiosk program. Touchscreen kiosks enable employees to enter preliminary health information and then get virtually connected via video chat with a doctor.
  • Opened an on-site medical clinic. The PG&E Health Center at our headquarters offers comprehensive and customized primary care health services. These include preventive care physical exams and immunizations, acute and chronic medical care, and health coaching. Ancillary services such as physical therapy are also available. We also have an on-site occupational health clinic at our Diablo Canyon Power Plant.
  • Redesigned our time-off and disability plans. PG&E revised existing time-off policies and disability plans to ensure they are comprehensive, sustainable and balanced across all job classifications. The changes included improved short-term disability coverage and an improved paid family leave policy.

Measuring Progress

Over the past five years, PG&E’s programs have reduced the number of employees unable to work due to health-related issues. The increase in workforce availability from 2015 to 2016 is equal to approximately $5 million in savings.

Workforce Unavailable Due to Health Footnote 1
2012 8.7%
2013 8.2%
2014 7.7%
2015 7.4%
2016 7.2%
  • 1. Percentage of full-time employees unavailable for work due to long-term or short-term health reasons, as measured by total workdays lost for the entire year of 2016.

Looking Ahead

PG&E continues to expand and enhance our services and offerings to help build a healthy and safe workforce. These include:

  • Expanding on-site injury prevention program. PG&E will increase the reach of its Industrial Athlete program and its ergonomics programs to reduce musculoskeletal injuries and improve employee health and safety, whether in the office, in the field or while driving.
  • Creating and maintaining a culture of health. As PG&E’s network of employee wellness ambassadors continues to grow, ambassadors will receive new and improved tools and support to address wellness at the workplace.
  • Improving convenience and options for quality care. With the launch of on-site care and telehealth options for employees in 2017, PG&E will continue to expand these offerings by offering both occupational and non-occupational clinics and services at new locations.